Terms & Conditions

Last updated: 18 September 2026

These Terms govern your use of Soopaspace.

1. About Soopaspace

Soopaspace is a software platform that helps self-employed practitioners — coaches, instructors, therapists, and similar — run their booking and customer-management online. Practitioners ("you" or "the coach") subscribe to Soopaspace and use it to take bookings from their own customers ("bookers").

Soopaspace is operated by Black Isle Group Limited, a company registered in Scotland (company number SC809719), with registered office at 5 South Charlotte Street, Edinburgh, Midlothian, EH2 4AN. References to "we", "us", or "our" in these Terms mean Black Isle Group Limited.

You can contact us at hello@soopaspace.com.

2. Who can use Soopaspace

To create a Soopaspace practitioner account, you must:

• Be at least 18 years old
• Be legally able to enter into a binding agreement under the laws of your jurisdiction
• Be resident in the United Kingdom (Soopaspace currently only accepts UK-based practitioners; this restriction is enforced at signup)
• Use Soopaspace in connection with a self-employed or small-business activity you are legally entitled to carry out

Bookers (the customers who book sessions with a practitioner through Soopaspace) interact with the platform via the practitioner's public booking page. By making a booking, the booker agrees to receive transactional emails from us relating to that booking, on behalf of the practitioner.

3. Account responsibilities

• Keep your credentials safe. You're responsible for the security of your account. Don't share your login details. If you think someone else has accessed your account, change your password straight away (or use "Forgot password" to reset it if you're locked out), make sure your own email account is secure, and email hello@soopaspace.com if you need help.
• Give us accurate information. Your name, business name, contact details, services, and pricing should reflect your actual business. Don't impersonate anyone or misrepresent your services.
• Activity under your account is yours. Anything done through your signed-in account is treated as done by you, unless you've reported a breach of account security to us.

4. Acceptable use

You must not use Soopaspace to do anything unlawful, harmful, deceptive, or that infringes someone else's rights — or anything we reasonably consider damaging to Soopaspace, its users, or their customers. This includes, but is not limited to:

• Carry out any illegal activity or any activity that breaches UK law
• Harass, threaten, defame, or discriminate against any person or business
• Send spam, unsolicited marketing, or any communications a recipient hasn't consented to (including via the platform's email features)
• Attempt to access another user's account, data, or any part of the system you haven't been granted access to
• Scrape, reverse-engineer, copy, or attempt to extract Soopaspace's code, design, or non-public functionality
• Interfere with the platform's operation (e.g. attempting to overload, disrupt, or probe for vulnerabilities)
• Misuse the platform's communication features to send marketing to your bookers without their consent

These are examples, not a complete list — they don't limit the general rule above.

We may suspend or terminate accounts that breach this clause. Where we believe a breach is serious, we may also report it to relevant authorities.

5. Payments and subscription terms

Practitioner subscription

Your subscription is charged at the price shown to you at checkout when you subscribe, billed in advance via Stripe Checkout on a monthly or annual basis as you choose. New subscriptions begin with a 7-day free trial: your payment method is collected at signup, nothing is charged during the trial, and your first payment is taken when the trial ends. Soopaspace is business software, sold to businesses and self-employed professionals; by subscribing you confirm that you are acting for the purposes of your trade, business, craft or profession and not as a consumer. After the 7-day trial, subscription payments are non-refundable, except for annual payments as set out under Refunds in Section 6.

Your subscription renews automatically at your current rate — each month for monthly plans, each year for annual plans. If we change the price of your plan, we will give you at least 30 days' notice by email before it takes effect, and you can cancel at any time before then. If you cancel and later re-subscribe, you re-join at whatever the current rate is at that time.

Cancellation

Once your subscription has converted to a paid subscription, you can still cancel at any time via the Stripe Customer Portal. Paid cancellation takes effect at the end of your current billing period — you keep access until then, no further charges are taken, and no further automatic renewal happens.

Customer–coach payments (Stripe Connect)

When Soopaspace's Stripe Connect integration is enabled on your account, your customers can pay you directly through your booking page. These payments are processed by Stripe and settle directly to your own connected Stripe account. Soopaspace takes no commission, no application fee, and no margin on these transactions — payments flow from your customers to you, with Stripe's own processing fees applying to you as the recipient.

You are the merchant of record for these transactions. Soopaspace is not a party to the payment relationship between you and your customer.

Third-party payment processors

Stripe (and any other payment processors we use) are independent service providers, not part of Soopaspace. We are not liable for the acts or omissions of these third parties, including (but not limited to) payment failures, retries, delays, refunds processed through Stripe directly, or disputes that arise between you and Stripe.

Failed payments

If a renewal payment fails, Stripe will attempt to retry per its standard schedule. If the payment remains unsuccessful after Stripe's retry period, we may suspend or terminate your subscription.

VAT

Soopaspace is operated by a non-VAT-registered business, so no VAT is charged on the monthly subscription. If our VAT status changes in future, we will give notice before applying VAT to your subscription.

Service availability

Soopaspace currently only operates in the United Kingdom. Accounts opened from outside the UK may be terminated for breach of these Terms.

6. Cancellation and refunds

Subscription cancellation

See Section 5 above for cancellation mechanics (cancellation takes effect at the end of your current billing period).

Refunds

If you pay annually and change your mind, contact us within 14 days of an annual payment being taken and we will refund that payment in full. Your subscription then ends, or moves to monthly billing if you prefer. This applies to every annual payment, including the first one after your free trial. The 14-day refund applies to the annual Soopaspace plan only, and to one annual payment in any 12-month period.

Apart from that, we do not offer refunds for monthly payments or for partial or unused portions of a billing period. Add-ons, including Spark credits and top-ups, are non-refundable once bought, because they (and the storage that comes with them) are available to you straight away; this also applies if your subscription later ends. Once a payment has been taken, you keep access until the end of the period you've paid for, with no further charges after you cancel.

Nothing in this section limits any statutory rights you may have under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you believe you are entitled to a refund under those statutory rights, contact us at hello@soopaspace.com.

Coach-to-customer booking refunds

Refunds for bookings made by your own customers (where Stripe Connect is enabled and customer payments flow directly to you) are governed by your own cancellation and refund policy, displayed on your booking page. Soopaspace is not a party to those transactions and does not process refunds between you and your customers — those happen between you and the customer, via Stripe.

7. Your content

Your content stays yours

You keep ownership of everything you upload to Soopaspace — your business name, bio, photos, service descriptions, pricing, customer records, and booking notes ("Your Content"). We don't claim ownership of it.

The licence you give us to run the platform

To operate the service for you, you grant Soopaspace a non-exclusive, royalty-free licence to host, store, copy, transmit, display, and back up Your Content, solely for the purpose of operating and providing the service to you and your customers. This licence lasts only as long as your content is on the platform.

Aggregated data

We may use aggregated and anonymised data — combined across many businesses and stripped of anything that identifies you, your business, or your customers — to operate, improve, and develop our services. Because this data does not identify any individual, it is not personal data. We never sell or share data that identifies you or your customers.

Customer-provided content

When your customers book with you, the information they provide flows to you, and you act as the data controller for it. How you handle your customers' personal data is your responsibility. Our role as your data processor is described in our Privacy Policy.

You're responsible for what you publish

You are responsible for Your Content — including its accuracy, legality, and that you have the right to publish it. You must not upload content that is unlawful, infringes someone else's rights, is misleading, or breaches the Acceptable Use terms in Section 4. Soopaspace hosts and displays the content you publish; we don't review, verify, or endorse it, and we're not responsible for it.

8. Our liability

What Soopaspace is — and isn't

Soopaspace is a software platform that helps you take bookings and run your business. We are not a party to the arrangement between you and your customers. When a customer books a session with you, the agreement to provide that session — and responsibility for the quality, safety, and delivery of it — is entirely between you and your customer. We're not responsible for the services you provide, any disputes between you and your customers, or any payments that pass directly between you and your customers.

What we're responsible for

We'll provide the service with reasonable care and skill, as UK law requires. We work hard to keep Soopaspace available and reliable, but we don't guarantee it will be uninterrupted, error-free, or always available.

AI features

Some parts of Soopaspace use AI — for example, drafting messages, summaries, suggestions, and business insights. AI can get things wrong: it may produce inaccurate, incomplete, or misleading results. Treat anything it produces as a draft to check, not a finished answer. It is always your responsibility to review and approve AI-generated content before you rely on it, send it to anyone, or make a decision based on it. To the fullest extent permitted by law, we are not liable for any loss arising from your use of, or reliance on, AI-generated output.

Limits on our liability

To the fullest extent permitted by law:

• We are not liable for any indirect or consequential loss, or for loss of profits, loss of business, loss of bookings, loss of revenue, loss of goodwill, or loss of data, arising from your use of (or inability to use) Soopaspace.
• Our total liability to you for any claim arising out of or in connection with these Terms, however it arises, will not exceed the total subscription fees you have paid to us in the 12 months immediately before the event giving rise to the claim.

What we can't and don't limit

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot legally be limited or excluded under the laws of England and Wales. Nothing in these Terms affects your statutory rights as a consumer where they apply.

9. Termination

Your access to Soopaspace ends when your subscription ends — at the end of your current paid period if you cancel, or as soon as a payment fails and isn't immediately recovered, if your payment method stops working. At that point, your dashboard is locked, your public booking page becomes unavailable, and no new bookings can be made through Soopaspace.

Your existing customer bookings remain accessible to your customers. Customers who already had bookings with you can still view, reschedule, or cancel those bookings using the self-service link in their booking confirmation email, regardless of your subscription state.

Reactivating restores everything. If you resubscribe at any point, your dashboard, customer records, and saved settings come back exactly as you left them. You'll need to re-publish your booking page if you want it visible again.

If you don't reactivate, your account is retained for a period after closure (see our Privacy Policy for retention details) before being deleted. We may also terminate your account if you breach these Terms — for example, persistent breach of the Acceptable Use clause in Section 4.

10. Governing law

These Terms are governed by the laws of England and Wales. Any dispute arising under or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that nothing in this section restricts a consumer's right under UK law to bring proceedings in the jurisdiction of their habitual residence.

11. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify practitioners by email and update the "Last updated" date at the top of this page. Your continued use of Soopaspace after such notification means you accept the revised Terms. If you don't accept them, you can cancel your subscription at any time (see Section 6).

12. Contact

For any questions about these Terms:

Email: hello@soopaspace.com

Soopaspace is operated by Black Isle Group Limited, a company registered in Scotland (company number SC809719), with registered office at 5 South Charlotte Street, Edinburgh, Midlothian, EH2 4AN.