Getting paid
Chasing a late payment with Soopaspace
Written by the Soopaspace team · Updated 2 October 2026 · 4 min read
On the paid plan, Soopaspace keeps a list of what clients owe you and gives you two ways to chase it: a reminder email you send yourself, or up to three reminders it sends for you on days you choose. The amount, the date and how to pay are filled in from your records, so the email always matches what is owed.
Soopaspace does not give legal, tax or financial advice. This page describes what the product does. For your own situation, check GOV.UK or speak to a qualified adviser.
The short version
- Sales lists what is owed, with anything that needs you at the top
- A hand-sent reminder lets you pick a tone and edit the wording before it goes
- Automatic reminders send up to three emails on days you choose
- Amounts, dates and how to pay are always filled in from your records
See what is owed
In Finance, the Sales tab lists every payment and order, with anything that needs you, like an unpaid booking, at the top. Owed items can be chased from there.
Automatic reminders · On
- 1Sends itself
Friendly reminder
after 7 days
- 2Sends itself
Firmer follow-up
after 14 days
- 3I’ll send it
Final reminder
after 21 days
Hi Jo,
Just checking in about Biscuit’s full dog groom on Tue 22 Sep. There is £45.00 still to pay whenever it suits you.
Service: Full dog groom (Biscuit)
Date: Tue 22 Sep 2026
Amount due: £45.00
Sent by Riverside Mobile Pet Grooming via Soopaspace
Chase by hand
Chasing an owed item opens a ready-written email for you to read first. Nothing goes until you press Send reminder.
- Pick a tone: Gentle, Firmer or Final
- Edit the subject and the wording if you want to
- Send it to a different address, such as a parent or an assistant, without changing the one on file
- Add a Pay by card button, if you take cards through Soopaspace
- Replies come straight back to you
Several things in one email
From a client's own page you can pick several things they owe, such as bookings and invoices, and send them in one email. It lists each item and the total due.
Automatic reminders
In Sales, the Automatic reminders card sends up to three reminders for you: a friendly reminder, a firmer follow-up and a final reminder, each a number of days after the payment fell due that you choose. Each client gets one email covering everything due, between 9am and 6pm your time, and you can pause any client from their page. The payment reminder templates guide shows the exact wording and every rule.
What Soopaspace does not do
The reminder emails never mention interest, late fees or court. Soopaspace does not charge interest or take legal steps for you. For reference, GOV.UK describes both:
- GOV.UK says: "You can claim interest and debt recovery costs if another business is late paying for goods or a service."
- GOV.UK says: "You can apply to a county court to claim money you're owed by a person or business."
Sales shows what is owed, and Soopaspace chases it by hand or on your own timings, with the figures filled in from your records.
See how Soopaspace chases late paymentsSources
Common questions
- Can Soopaspace chase late payments automatically?
- Yes, on the paid plan. Switch on Send reminders automatically in the Automatic reminders card in Sales and choose the days for up to three reminders.
- Does Soopaspace add interest or late fees to a reminder?
- No. The reminder emails never mention interest, late fees or court.
- Can I stop reminders going to one client?
- Yes. Open the client's page and choose Pause reminders. A paused client is never emailed automatically.
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