Getting paid
How to take a deposit when a client books
Written by the Soopaspace team · Updated 2 October 2026 · 4 min read
Soopaspace can take a deposit by card at the moment a client books a service, with the rest paid to you on the day. This page explains how to switch it on, what you need first, what your client sees, and what happens if they cancel.
Soopaspace does not give legal, tax or financial advice. This page describes what the product does.
The short version
- Set Deposit at booking on a service, in pounds, up to the full price
- Deposits are taken by card and need Stripe connected
- The rest is paid to you on the day
- A cancelled deposit booking is left for you to decide, not refunded automatically
Switch it on for a service
Open Services and edit the service. Fill in Deposit at booking with an amount in pounds, or leave it blank to take the full price. The deposit can be any amount up to the full price; set it to the full price and a client paying by card pays it all online. Each service has its own setting, so a deposit can apply to some services and not others.
A £15.00 deposit is taken now by card. The remaining £45.00 is paid on the day.
Pay £15.00 depositKitchen refit
Total £2,000.00 · Deposit £500.00
How much now?
What you need first
Deposits are taken by card, so your Stripe account needs to be connected to Soopaspace. If a client picks cash, bank transfer or another way to pay that you accept, no deposit is taken and the full price is settled with you directly.
What your client sees
At checkout, with your own figures in place of these examples:
- "A £20 deposit is taken now by card. The remaining £25 is paid on the day."
- A pay button that reads "Pay £20 deposit now, £25 on the day"
- If they choose another way to pay: a note that no deposit is taken and the full price is settled with you
If the client cancels
Soopaspace does not refund a deposit automatically. When a client cancels a booking that had a deposit, the booking is flagged for you to decide what happens to it, and on the paid plan it appears in Sales, under Needs you.
Where deposits do not apply
A deposit is not taken on weekly repeat bookings that clients set up at checkout. Those are paid each time, by the ways to pay you accept other than card.
A deposit is one field on each service: set an amount, connect Stripe, and clients who pay by card pay it as they book.
See how deposits work in SoopaspaceCommon questions
- Can I set a deposit as a percentage in Soopaspace?
- Not at the moment. A deposit is a fixed amount in pounds, set on each service.
- Does Soopaspace refund a deposit if the client cancels?
- No, not automatically. The booking is flagged for you, and you decide whether to refund.
- Does a deposit work with cash or bank transfer?
- No. Deposits are taken by card. A client who pays another way settles the full price with you directly.
Get the tips
Join the list for practical tips like this one, for running a small business.
