How does Soopaspace reduce no-shows?

It can take a deposit by card when the client books, sends automatic email reminders before the appointment, and gives the client a link to reschedule or cancel within the notice period you set.

Fewer no-shows: deposits and reminders

Quick answer

Soopaspace gives you three tools against no-shows: a deposit taken by card when a client books, automatic email reminders before the appointment, and a private link for the client to reschedule or cancel within the notice period you set.

A deposit, a reminder, and an easy way to move it

A no-show is often someone who forgot, or who could not face the hassle of moving it. Soopaspace has three tools for that: a deposit taken by card when they book, reminder emails before the appointment, and a private link to reschedule or cancel within the notice period you set.

1Deposits

A deposit, taken by card when they book

Set a fixed deposit on any service and it is taken by card at booking, with the balance shown as due on the day. Each service has its own deposit or none, so you can ask for one only where it matters to you.

A fixed deposit per service
Taken by card at booking
The balance shown as due on the day
No deposit on the services that do not need one

Find out moreTake a deposit before a booking, and help cut no-shows

A beautician smiling as she prepares her calm treatment room for the next client

Appointment, 90 min£60.00

A £15.00 deposit is taken now by card. The remaining £45.00 is paid on the day.

Pay £15.00 deposit

Deposits at booking: the client pays the deposit by card to secure the slot, and the rest on the day.

2Reminders

A reminder email before every appointment

Reminder emails go out automatically before the appointment, with nothing for you to send by hand. Each one carries a private link to reschedule or cancel, so a client who cannot make it has an easy way to say so.

Automatic email reminders ahead of the appointment
One before every booking, including repeats
A link to reschedule or cancel in each one
Nothing for you to send by hand

A hand reaching for a phone resting on a wooden table beside a mug in a sunny living room

RMRiverside Mobile Pet Grooming

Hi Alex, a reminder about your upcoming booking with Riverside Mobile Pet Grooming.

GCSE maths, 60 min

Thursday 8 October, 16:00

Cancel or reschedule

Clients get a reminder email before each booking, with a link to reschedule or cancel within your notice window.

3Moving it

Rescheduling, within your notice period

The link lets a client move their booking to another free time, or cancel it, as long as it fits the notice period you set. A change made in good time means the slot is back on your page for someone else.

A private link on every booking
Move to another free time, or cancel
Only within the notice period you set
Your diary updates on its own

Find out moreLet clients reschedule themselves, within your rules

A mum on a train smiling as she checks her phone

October

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09:0010:3013:0015:30

Your booking page: clients pick a day, see only the times you are free, and book in a couple of taps.

4Group sessions

A cancelled place, offered to the next in line

When a group session fills, people can join the waitlist. If someone cancels, the next person in line is emailed a link to claim the place, so a dropped place is offered on without you ringing round.