Fewer no-shows
Fewer no-shows: the tools Soopaspace gives you
Written by the Soopaspace team · Updated 2 October 2026 · 4 min read
This page sets out what Soopaspace does around missed appointments: the reminder emails it sends, the deposit it can take when someone books, the notice window and policy you set for each service, and the link your clients use to cancel or move a booking themselves. Each one is a setting, and you choose which to use.
Soopaspace does not give legal, tax or financial advice. This page describes what the product does.
The short version
- Email reminders go 24 hours and 1 hour before, on the paid plan, and each can be switched off
- A deposit is a fixed amount per service, taken by card at booking
- Each service has its own notice window, policy text and reschedule setting
- Clients cancel or reschedule from a link in their emails, within your notice window
Reminder emails before each appointment
On the paid plan, Soopaspace emails your client before their appointment. In Account, under Client messages, the switch called Email appointment reminders turns them on or off, with separate switches for 24 hours before and 1 hour before. All three start switched on. Reminders cover bookings and workshops. Each reminder shows:
- The service, the date and the time
- Where it is, or a Join the video call link if it is online
- A Cancel or reschedule button that opens the client's own booking page
Hi Alex, a reminder about your upcoming booking with Riverside Mobile Pet Grooming.
GCSE maths, 60 min
Thursday 8 October, 16:00
A £15.00 deposit is taken now by card. The remaining £45.00 is paid on the day.
Pay £15.00 depositA deposit when they book
Each service has an optional Deposit at booking field: a fixed amount in pounds, up to the full price. When it is set and the client pays by card, the deposit is taken online as they book and the rest is paid to you on the day. Card payments need your Stripe account connected. If the client chooses another way to pay, such as cash or bank transfer, no deposit is taken.
A notice window and a policy for each service
In the service editor, under Cancellation & rescheduling, there are three settings: Cancellation notice, in hours (it starts at 24); an optional Cancellation policy you write in your own words; and Allow clients to reschedule themselves, which starts ticked. Your booking page shows these to clients in its Good to know section before they book.
Clients can move the booking themselves
Every booking has a link to the client's own booking page, where they can cancel or reschedule. Before the notice window they can do it online. Inside it, the page tells them to contact you instead. Group events are not cancelled this way: the client is asked to get in touch.
Reminders, deposits and self-service rescheduling are all settings on your services and in your Account.
See the no-show tools in SoopaspaceCommon questions
- Does Soopaspace send appointment reminders automatically?
- Yes, on the paid plan. Reminder emails go 24 hours and 1 hour before each appointment. You can switch either one, or both, off in Account, under Client messages. The free plan does not send reminders.
- Can Soopaspace take a deposit when someone books?
- Yes. Set a Deposit at booking amount on a service, connect Stripe, and clients who pay by card pay the deposit online when they book. The rest is paid on the day.
- Can clients reschedule without messaging me?
- Yes, if Allow clients to reschedule themselves is ticked on the service. They use the link in their booking emails, up until your notice window starts.
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