Does Soopaspace message my clients automatically?

No. It spots who has gone quiet and drafts the message, but you read and approve it before anything sends. Nothing goes out on its own.

Win back clients who have gone quiet

Quick answer

Soopaspace spots the clients who have not booked in a while and drafts a warm, professional message to reach out. You always read and approve it before anything sends, nothing goes out on its own, and it follows the contact rules you set.

The people who already like you, back on your page

Most clients who drift away have not gone anywhere in particular. Life got busy and nobody asked. Soopaspace shows you who has gone quiet, drafts a warm message to them, and leaves you to read it, change it and send it when you are happy.

1Who has gone quiet

See who has not been back for a while

Every client has their own page with every visit in date order, so a regular who stopped coming stands out. Soopaspace gathers the ones who have not booked in a while into one list, instead of leaving you to scroll back through the diary and wonder.

A view of clients who have not been back for a while
Every visit and what it cost, in date order
Private notes on every client, only you see them
No spreadsheet of names and dates to keep up to date

Find out moreA simple CRM for the self-employed: every client, remembered

A mobile barber in his parked van between appointments, checking his phone

SR

Sam R.

Client for 2 years · 31 visits

£1,240

Booked and paid · £406 weeks ago
Note: prefers mornings7 weeks ago

Every client on one page: visits, notes and spend, with the history in date order.

2The draft

A warm message, written for you to change

Soopaspace drafts a friendly, professional email to bring people back, with each client’s first name filled in. You read every word, change anything that does not sound like you, and send a test to your own inbox first if you like. Nothing goes until you send it.

A warm, professional draft to start from
Each client’s first name filled in for you
Edit the subject and every line before it goes
A test email to your own inbox first

A self-employed woman smiling as she reads her phone at her kitchen table, a cup of tea beside her

Your draft

Not sent

SubjectIt’s been a while, Dan
OpeningHi Dan, it’s been a few months since your last cut and I wanted to say hello.
Your offerUse the code BACKSOON when you bookOptional

Change any line. It only goes when you press send.

The reach-out email arrives as a draft. You read it, change it and send it, and a promotion’s code can go in if you choose one.

3Who it reaches

Only the people who said yes to hearing from you

Before you send, you see who the email will reach and who is held back. Clients who did not agree to marketing are never emailed, and anyone you have sent a marketing email to in the last fortnight is held back unless you choose to include them.

Only clients who agreed to marketing are emailed
Anyone emailed in the last two weeks held back by default
A one-click unsubscribe link on every email
The names it will reach, shown before you send

A self-employed woman at a tidy desk at the end of the day with a laptop and a cup of tea

Before you send

Will receiveAgreed to hear from you11 people
Held backEmailed in the last two weeks2 people
Can’t be emailedDid not agree to marketing4 people

Every email carries a one-click unsubscribe link.

Who the email reaches, and who is held back, shown before anything sends.

4Coming back

One tap from the email to a free time

A client who wants to come back lands on your own booking page, picks a day and sees only the times you are free. If you added one of your own promotions, the code comes off the price when they book.

Your own booking page, with your services and prices
Only the times you are free shown
One of your own promotion codes, if you want one
The new booking in your diary and on their client page

A personal trainer welcoming a returning client at the door of a small gym with a warm handshake

October

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09:0010:3013:0015:30

Your booking page: clients pick a day, see only the times you are free, and book in a couple of taps.

5Staying in touch

Regulars with their next visit already booked

Set a booking to repeat every few weeks and the next visits are already in the diary, with a reminder email before each one. A client with a standing slot does not have to remember to book again.