How does Soopaspace help with clients not turning up?

It can take a deposit by card when they book, and it sends an email reminder before the session. If a client cannot make it, they can reschedule themselves within the notice period you set.

Fewer personal training no-shows

Quick answer

Soopaspace takes a deposit by card when a PT client books, sends an email reminder before the session, and lets clients reschedule themselves.

A deposit, a reminder, and an easy way to move it

An empty hour at 7am is an early alarm for nothing. Often the client forgot, or could not face messaging to move it. Soopaspace has a deposit taken by card when a client books, a reminder email before the session, and a link to reschedule within the notice period you set. Here is how it works, shown on Evolution Training, a demo business you can open and click around.

1Deposits

A deposit on the sessions you choose

Set a fixed deposit on any service and it is taken by card when the client books, with the rest shown as due on the day. Each service has its own deposit or none, so a free discovery call stays free and a one-to-one can ask for one.

A fixed deposit taken by card at booking
Set per service
No deposit on the services that do not need one
The balance shown as due on the day

Find out moreTake a deposit before a booking, and help cut no-shows

A personal trainer in a sunlit studio checking the day’s bookings on his phone

ETEvolution Training

1Free 20-minute discovery call20 min · no depositFree
2Strength & conditioning (1-to-1)1 hr · £10 deposit£45
3Reformer Pilates (1-to-1)1 hr · £10 deposit£45
4Outdoor group session45 min · no deposit£12

Deposits by card, the rest on the day

Each session with its own deposit, or none, shown on your page before anyone books.

2At checkout

The client pays the deposit to secure the slot

The client picks a time, pays the deposit by card, and the slot is theirs. Card payments go through your own Stripe account. A client paying by cash or bank transfer pays in full, their way.

The deposit paid by card when they book
Card payments go through your own Stripe account
Cash or transfer clients pay in full their way
The rest paid on the day

A woman on her sofa in the evening booking an appointment on her phone, relaxed and smiling

Appointment, 90 min£60.00

A £15.00 deposit is taken now by card. The remaining £45.00 is paid on the day.

Pay £15.00 deposit

Deposits at booking: the client pays the deposit by card to secure the slot, and the rest on the day.

3Reminders

A reminder email before every session

Reminder emails go out automatically before each session, including every session in a weekly repeat. There is nothing for you to send by hand, and each one carries a private link to reschedule or cancel.

An email reminder before the session
One before every booking, including repeats
A link to reschedule or cancel in each one
Nothing for you to send by hand

A phone lighting up on a bedside table in the morning beside a cup of tea

RMRiverside Mobile Pet Grooming

Hi Alex, a reminder about your upcoming booking with Riverside Mobile Pet Grooming.

GCSE maths, 60 min

Thursday 8 October, 16:00

Cancel or reschedule

Clients get a reminder email before each booking, with a link to reschedule or cancel within your notice window.

4Moving it

Clients reschedule themselves, within your notice

The link lets a client move their session to another free time, or cancel it, as long as it fits the notice period you set. A change made in good time puts the hour back on your page for someone else.

Self-service rescheduling within your notice period
Move to another free time, or cancel
Only within the notice period you set
Your diary updates on its own

Find out moreLet clients reschedule themselves, within your rules

A personal trainer sitting on a plyo box in a gym, replying to a message on her phone between sessions

October

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09:0010:3013:0015:30

Your booking page: clients pick a day, see only the times you are free, and book in a couple of taps.

5Group sessions

A dropped bootcamp place, offered to the next in line

When a group session fills, clients can join the waitlist. If someone cancels, the next person in line is emailed a link to claim the place, so a dropped place is offered on without you messaging round.

A number of places on each group session
Places left shown on every date
A waitlist on full dates, offered in the order people joined
An email with a link to claim the place

Find out moreBooking for classes and workshops

An outdoor bootcamp in a park, with a trainer leading a group using kettlebells

ETEvolution Training

Hove Park Bootcamp

Hove Park · 45 min

£6

Mon 5 Oct 07:306 spots left
Wed 7 Oct 07:302 spots left
Sat 10 Oct 09:00Full · Join the waitlist
Mon 12 Oct 07:3011 spots left

Group sessions show the places left on each date. When a date is full, clients join the waitlist, and when a place frees up the next person is emailed a link to claim it.

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In practice